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All blinds and curtains manufactured by Vraxylonshryxell are custom-made to your specific measurements and requirements. Due to the bespoke nature of our products, standard return policies do not apply.
We want you to be completely satisfied with your custom window treatments. However, because each product is made specifically for your windows, we cannot accept returns unless:
If you receive a product that is defective or damaged, please contact us within 7 days of delivery. We will:
Please do not attempt to install or use damaged products. Contact us immediately so we can resolve the issue.
If measurements were taken by our team and found to be incorrect, we will:
If you provided measurements and they were incorrect, we may charge for remanufacturing. We recommend using our professional measurement service to avoid such issues.
Due to the custom nature of our products, we cannot accept returns or provide refunds for change of mind after manufacturing has begun. We encourage you to:
All our custom blinds and curtains come with a warranty covering manufacturing defects. The warranty period varies by product type:
| Product Type | Warranty Period | Coverage |
|---|---|---|
| Venetian Blinds | 2 years | Mechanical components and materials |
| Roller Blinds | 2 years | Mechanism and fabric |
| Curtains | 1 year | Fabric and stitching |
| Motorized Systems | 3 years | Motor and electronic components |
To make a warranty claim, please contact us with:
We will assess the claim and determine the appropriate resolution, which may include repair, replacement, or refund.
The warranty does not cover:
If a return is approved, we will provide instructions for returning the product. Returns must be:
Refunds will be processed to the original payment method within 14 business days of receiving the returned product.
If you have any questions about our Return Policy or need to initiate a return, please contact us:
Vraxylonshryxell
Devonshire House, 582 Honeypot Ln
Stanmore HA7 1JS, Great Britain
Phone: +442088616364
Email: info@vraxylonshryxell.world